Refund Policy

Last Updated: June 2026

At HTPOW, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

90-Day Satisfaction Guarantee

We proudly offer a 90-day satisfaction guarantee on all eligible purchases.

If you're not satisfied with your HTPOW product for any reason, you may request a return within 90 days of receiving your order.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 90 days of delivery.
  • The item must be returned in good condition.
  • Proof of purchase is required.

Products showing excessive damage caused by misuse, abuse, or unauthorized modifications may not be eligible for a refund.

How To Start A Return

To initiate a return, please contact our support team at:

support@htpow.com

Please include:

  1. Your order number
  2. The email address used for the purchase
  3. A brief description of the reason for your return

Our team will provide return instructions and assist you through the process.

Refunds

Once your returned item has been received and inspected, we'll notify you of the refund status.

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your financial institution to process and post the refund.

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We'll work quickly to provide a replacement or appropriate solution at no additional cost.

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.

If you need to modify or cancel an order, please contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes once an order has entered processing.

Non-Refundable Items

The following may not be eligible for refunds:

  • Gift cards
  • Items marked as final sale
  • Products damaged through improper use

Questions?

If you have any questions regarding returns or refunds, please contact us at:

support@htpow.com

Our goal is simple: to make your experience with HTPOW as easy, transparent, and worry-free as possible.