Return And Refund Policy

Last Updated: November 4, 2026

At HTPOW, your satisfaction is our priority. We want you to shop with confidence, which is why we offer a 90-day satisfaction guarantee on eligible purchases.

If you're not completely satisfied with your purchase, we're here to help make the return process as simple as possible.

90-Day Return Policy

You have 90 days from the date of receiving your order to request a return.

To initiate a return, please contact us at service@htpow.net with your order number and details of the item(s) you wish to return.

Our Customer Service Team will review your request and provide return instructions.

Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.

Return Eligibility

To qualify for a return:

• Return requests must be submitted within 90 days of delivery.
• Items must be returned in good condition, with all essential accessories included.
• Proof of purchase is required.
• Returns must be approved by our Customer Service Team before shipment.

We recommend returning products in their original packaging whenever possible to help prevent damage during transit.

Products showing excessive damage caused by misuse, abuse, or unauthorized modifications may not be eligible for a refund.

The following items are not eligible for returns:

• Gift cards
• Items clearly marked as final sale
• Products damaged through improper use

Return Shipping Costs

Return shipping costs depend on the reason for the return:

• Change of Mind or Customer Preference: If you're returning an item because you've changed your mind, are not satisfied with your purchase, or no longer need the product, you are responsible for the return shipping costs.
• Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, HTPOW will cover the return shipping costs at no additional expense to you.

For customer-initiated returns, we recommend using a trackable shipping service to ensure your package arrives safely.

Please contact our Customer Service Team before returning any items. We'll provide the appropriate return instructions and help you through the process.

Return Addresses

HTPOW provides return facilities on both the West Coast and East Coast of the United States. Depending on your order and return circumstances, our Customer Service Team will assign the appropriate return location.

West Coast Return Address (BCF_CA_US Warehouse)

Contact: Mike
11281 Citrus Ave
Fontana, CA 92337
United States
Phone: (909) 320-8774

East Coast Return Address (MPR_NJ_US Warehouse)

Contact: Peter
1001 W Middlesex Ave
Port Reading, NJ 07064
United States
Phone: (909) 320-8090

Important: Please contact our Customer Service Team and obtain return authorization before shipping any items. Do not independently choose a return warehouse or send products to either address without confirmation. We will provide the correct return address and instructions based on your order. Returns sent to an unconfirmed location may experience delays or may not be accepted.

Refund Processing

Once we receive your returned item, our team will inspect it and notify you of the refund status.

If your return is approved, a full refund for the eligible returned product will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

If you haven't received your refund after this period, please contact our Customer Service Team, and we'll be happy to assist.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and photos if available.

We'll review the situation and arrange a replacement, refund, or other appropriate solution at no additional cost to you.

Order Changes & Cancellations

We process orders quickly to ensure timely delivery.

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We'll do our best to accommodate your request. However, once an order has entered processing or has been shipped, changes and cancellations may no longer be possible.

If your order has already shipped, you may request a return after receiving it, subject to our return policy.

Lost or Delayed Packages

Our estimated delivery times are:

• United States: 2–7 business days
• Rest of World: 10–20 business days

These estimates do not include order processing time.

Occasional shipping delays may occur due to carrier issues, customs inspections, weather conditions, or other circumstances beyond our control.

If your package is significantly delayed or appears lost in transit, please contact our Customer Service Team.

We'll work with the shipping carrier to investigate the issue and help arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

Need Assistance?

Your satisfaction matters to us!

If you have any questions about returns, refunds, exchanges, or cancellations, please contact our Customer Service Team.

Email: service@htpow.net

Phone: +1 (213) 370-8010

We're always happy to help and will respond as quickly as possible.