Shipping Policy

Last Updated: June 2026

At HTPOW, we believe great customer experiences begin long before your package arrives. We're committed to delivering your order quickly, safely, and with complete transparency every step of the way.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. If this happens, we'll notify you by email.

Shipping Times

We proudly ship worldwide.

Estimated delivery times:

  1. United States: 3–7 business days
  2. Rest of World: 10-20 business days

Please note that delivery estimates do not include processing time.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment.

If you have any questions regarding your order status, our support team is always happy to help.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

If you notice an error, contact us as soon as possible. While we'll do our best to assist, we cannot guarantee changes once an order has entered processing.

HTPOW is not responsible for packages delivered to incorrectly provided addresses.

Delayed Deliveries

While most orders arrive within the estimated delivery window, shipping delays can occasionally occur due to factors outside our control, including:

  • Severe weather conditions
  • Customs inspections
  • Carrier delays
  • Holiday shipping volumes

We appreciate your patience and will work with you to resolve any delivery concerns.

Lost Packages

If your package appears lost in transit, please contact our support team.

We'll work directly with the shipping carrier to investigate the issue and help find the best possible solution.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer.

Questions?

If you need assistance with your order, please contact us at:

support@htpow.com

We're here to help and will respond as quickly as possible.